Online Return Policy

 

STANDARD RETURN POLICY:

WHAT CAN I RETURN OR EXCHANGE?

Your satisfaction is our number one priority. If you are unhappy with your order for any reason, we’ll be happy to take the item(s) back by mail/courier within 21 calendar days of receiving your order. “Promo Tops" (priced at $19.99+ or more), Sale/Clearance merchandise (discounted at 40% off or more), and earrings are FINAL SALE and cannot be returned or exchanged unless the item was found to be defective. An item ending in the dollar amount of .00 is considered clearance and is final sale.

Red Coral Fashion merchandise must be in the same condition as the packaging in which you received it.

Any orders purchased Online can only be returned for either a refund or exchange by mail/courier only to our Distribution Centre. Item(s) cannot be exchanged or refunded at any Red Coral boutique or to any Authorized Dealer (a.k.a. boutiques that carry our brand). If an item was purchased at an Authorized Dealer store and there is a concern, you will have to inform the store you purchased it at for assistance.

In regards to Online Exchanges, we will be happy to offer a straight exchange on the unwanted item(s), either for a different size or in a different colour, but no other substitutions can be made.

Note: These policies are subject to change at any time at Red Coral Inc.’s sole discretion.



HOW CAN I RETURN AN ITEM(S)?

If you placed the order online, with the original invoice receipt and tags attached to the merchandise, you must request a Return Merchandise Authorization (RMA) ticket via our website to start the process. Please see below for further instructions. If you purchased your order as a “Guest” instead of creating an account and cannot obtain an RMA ticket, please contact admin@redcoralfashion.com and provide your order number, which appears on your invoice, and the SKU/style number(s) you wish to return.

**Returns must be received ONLY at our Distribution Centre within 21 calendar days of receiving your order. The customer is responsible for the cost of return shipping unless a return slip is provided.

If you made a purchase at one of our stores and want to make a return, you can only return back at the store you purchased from.


HOW DO I GET A ‘RETURN MERCHANDISE AUTHORIZATION NUMBER’?

1. Log in to your account at www.redcoralfashion.com and click on MY ACCOUNT, then click on MY ORDERS.
2. Click on VIEW ORDER.
3. Click on RMA and REQUEST NEW RETURN.
4. Select the item(s) you wish to return and fill in: Quantity to return, Reason, Condition, and Resolution, and click SUBMIT REQUEST.
(Please allow the admin to review and approve before shipping your order to us.
5. Once approved, please ship to:

Attn: Red Coral Retail Returns (Distribution Centre)
4100A Sladeview Crescent Unit 3
Mississauga, Ontario
L5L 5Z3


'FREE SHIPPING' PROMO

If returning item(s) results in your order’s sub-total being below the Free Shipping Promo’s total (before tax), then the ‘Free Shipping’ will be revoked and shipping charges will be applied to your refund. Shipping charges are non-refundable unless otherwise stated.


ALL SHIPPING COSTS, INCLUDING RETURN COSTS, ARE NON-REFUNDABLE.

Item(s) must be returned in its original packaging. If the original parcel is damaged for delivery, please use a parcel that is similar to the original. To return the item(s), please use a delivery carrier that is convenient for you. Please note, if the item(s) is deemed defective, the cost of delivery will be covered by Red Coral Inc. Otherwise, any additional delivery charges for returns/exchanges will be made by the purchaser.


PROMOTIONAL ITEMS

Please note that select promo tops priced at $19.99, $24.99, or $29.99 are FINAL SALE; no returns, or exchanges.


SALE MERCHANDISE

Please note that all merchandise reduced at 40% off and clearance merchandise is FINAL SALE; no returns, or exchanges.


PRICE ADJUSTMENTS

If a promotion was missed, you are not eligible for a price adjustment. Items purchased with a promotional discount are also not eligible for price adjustments. See the offer associated with the specific promotion for details. A price adjustment for an online purchase will not be made in a Red Coral store. We will not make price adjustments on Online purchases for items featured in clearance pricing events in Red Coral stores. No returns or exchanges on clearance/final sale merchandise Online or in-stores.


MODIFYING AN ORDER

If the status of your order is still in the “Processing” stage, there may still be a chance we can edit your order. Please contact us at admin@redcoralfashion.com as soon as possible and let us know what changes you would like to make. We appreciate having you as a customer and look forward to meeting your shopping needs!


HOW WILL I BE REFUNDED?

If you ordered with a credit card, we’ll credit your account after receiving your return, should the item(s) be in the same condition in which you received it. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If a credit card was used in combination with a Gift Card or Store Credit, the merchandise amount of what the item was paid on will be refunded back to what it was paid with.


CREDIT CARD REFUND

If you ordered with a credit card, we’ll credit your account after receiving your return. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, we can only offer you a different size or a different colour in the same style and no charges will be made. If a credit card was used in combination with a Gift Card or Store Credit, the merchandise amount of what the item was paid on will be refunded back to what it was paid with.


SHIPPING RATES

For across Canada, we charge a flat fee for every item you purchase. The rates are as followed:
1 - 2 items: $9.95
3 - 4 items: $12.95
5 - 6 items: $15.95
7 - 9 items: $19.95
10 items or more: $25.95

For the United States, we charge a flat fee depending on how many items you are purchasing:
1 - 3 items: $20 CAD
4 items or more: $35 CAD

Any additional custom/duty charges and taxes are the responsibility of the customer. We use Canada Post as our primary shipping company. For any questions or concerns regarding shipping, please email admin@redcoralfashion.com.


DELIVERY

Understandably there may be some service interruptions in certain areas across the nation. Please expect a delay. Canada Post is modifying its processes to guarantee safe delivery. We encourage you to stay in touch with your local postal service for updates on their services and we will do our very best to update you with any information we may have.