Return Policy

To Our Valued Customers,

As Coronavirus (COVID-19) Impacts our communities, the health and safety of our customers and employees is and always will be our top priority.
To protect the health and well being of our community, our stores were temporarily closed as of Tuesday, March 17, 2020.
Kindly note that all clothing items are individually sealed in their respective plastic bags to limit the garment's exposure to outside elements.
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DELIVERY
Understandably there may be son service interruptions in certain areas across the nation. Please expect a delay.
Canada Post is modifying its processes to guarantee safe delivery. In-store delivery will not be available at this time.
We encourage you to stay in touch with your local postal service for updates on their services
and we will do our very best to update you with any information we may have.


PICK-UP
At this time, store pick-up is unavailable until further notice. Once our stores re-open, a store associate will contact you when ready.


RETURNS
We are no longer accepting customer product returns to reduce the amount of product handling. Returns will be honoured at a later date.

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We appreciate your understanding for any delays, and we are available 24/7 on www.redcoralfashion.com for all your shopping needs.


Stay Safe!


WHAT CAN I RETURN OR EXCHANGE?

Your satisfaction is our number one priority. If you are unhappy with your order for any reason, we’ll be happy to take the item(s) back by mail/courier within 21 calendar days of receiving your order. Please note: Clearance merhandise (discounted at 50% off or more) and earrings are FINAL SALE and cannot be returned or exchanged unless the item was found to be defective.

Red Coral Fashion merchandise must be in the same condition with packaging in which you received it. Any orders purchased online can only be returned for either a refund or exchange by mail/courier only to our Distribution Centre.
Item(s) cannot be exchanged or refunded at any Red Coral boutique or to any Authorized Dealer (a.k.a. boutiques that carry our brand). If an item was purchased at an Authorized Dealer store and there is a concern, you will have to inform the store you purchased it at for assistance.

Note: These policies are subject to change at any time at Red Coral Inc.’s sole discretion.


HOW CAN I RETURN AN ITEM(S) PURCHASED ONLINE?

With the original invoice receipt and tags attached to the merchandise, you must request a Return Merchandise Authorization (RMA) ticket via our website to start the process. Please see below for further instructions. If you purchased your order as a “GUEST” instead of creating an account and cannot obtain an RMA ticket, please contact admin@redcoralfashion.com and provide your order number, which appears on your invoice, and the sku/style number(s) you wish to return.

**Returns must be received ONLY at our Distribution Centre within 21 days of receiving your order. The customer is responsible for the cost of return shipping, unless a return slip is provided.


HOW DO I GET A ‘RETURN MERCHANDISE AUTHORIZATION NUMBER’?

  1. Log in to your account at www.redcoralfashion.com and click on MY ACCOUNT, then click on MY ORDERS.
  2. Click on VIEW ORDER.
  3. Click on RMA and REQUEST NEW RETURN.
  4. Select the item(s) you wish to return and fill in: Quantity to return, Reason, Condition, and Resolution, and click SUBMIT REQUESTPlease allow the admin to review and approve at this step before shipping your order to us.
  5. Once your request has been approved, please ship to:

Attn: Red Coral Retail Returns (Distribution Centre)
99 Tycos Drive
North York, Ontario
M6B 1W3


ALL SHIPPING COSTS, INCLUDING RETURN COSTS ARE NON-REFUNDABLE.

Item(s) must be returned in its original packaging. If the original parcel is damaged for delivery, please use a parcel that is similar to the original. To return the item(s), please use a delivery carrier that is convenient for you. Please note, if the item(s) is deemed defective, the cost of delivery will be covered by Red Coral Inc. Otherwise, any additional delivery charges for returns/exchanges will be made by the purchaser.


HOW WILL I BE REFUNDED?

If you ordered with a credit card, we’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If a credit card was used in combination with a Gift Card or Store Credit, the merchandise amount of what the item was paid on will be refunded back to what it was paid with.


ONLINE PURCHASE STORE PICK-UP:

Store pick-up is now available when ordering online to any of our four Red Coral store locations. If you selected “Store Pick-up” at checkout, your order will be available at the store selected within 5-7 business days (unless otherwise). When you’ve received our “Ready for pickup” notification from a store associate either from phone or email, that means you can pick up your order during the store hours. If you do not pick up your order after a week from the notification, your order will be returned to our Distribution Centre and you will no longer be able to claim your items.

Please provide your online order invoice as proof of purchase to your preferred Red Coral Store pick-up location.

If you have any questions, please do not hesitate to contact our Customer Service Department by email at admin@redcoralfashion.com or by phone at 1-866-788-7608 (Toll Free).


CREDIT CARD REFUND:

If you ordered with a credit card, we’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If a credit card was used in combination with a Gift Card or Store Credit, the merchandise amount of what the item was paid on will be refunded back to what it was paid with.


SHIPPING RATES*:

For across Canada, we charge a flat fee for every item you purchase. The rates are as followed:
1 - 2 items: $9.95
3 - 4 items: $12.95
5 - 6 items: $15.95
7 - 9 items: $19.95
10 items or more: $25.95

For the United States, we charge a flat fee depending on how many items you are purchasing:
1 - 3 items: $20 CAD
4 items or more: $35 CAD

**Any additional custom/duty charges and taxes are the responsibility of the customer. We use Canada Post as our primary shipping company. For any questions or concerns regarding shipping, please email admin@redcoralfashion.com.


FREE SHIPPING PROMOTION:

If returning item(s) results in your order’s sub-total to be below any Free Shipping Promo’s qualification, the Free Shipping promotion will be revoked and the shipping charges will be applied to your refund. Shipping charges are non-refundable unless otherwise stated. Please view our Online Return Policy for further details. Unfortunately, shipping charges and return postage are non-refundable.


CLEARANCE MERCHANDISE:

Please note that all clearance merchandise is FINAL SALE; no returns, or exchanges.


PRICE ADJUSTMENTS:

If a promotion was missed, you are not eligible for a price adjustment. Items purchased with a promotional discount are also not eligible for price adjustments. See the offer associated with the specific promotion for details. However, items purchased with rewards certificates or free shipping promotions are eligible for price adjustments. A price adjustment for an online purchase will not be made in a Red Coral store. We will not make price adjustments on online purchases for items featured in clearance pricing events in Red Coral stores. No returns or exchanges on clearance/final sale merchandise online or in-stores.


MODIFYING AN ORDER:

If the status of your order is still in the “Processing” stage, we can edit your order. Please contact us at admin@redcoralfashion.com as soon as possible and let us know what changes you would like to make.


We appreciate having you as a customer and look forward to meeting your shopping needs!