To Our Valued Customers,
As Coronavirus (COVID-19) continues to impact our communities, the health and safety of our customers and employees will always be our top priority.
As of Friday, June 11, 2021, we will be reopening our Red Coral boutiques in St. Jacobs & Stratford. We look forward to seeing everyone again!
You can continue to find us 24/7 at www.redcoralfashion.com as well as on our social media channels to help with anything you need. Please expect shipping delays with online orders placed. We will do the best we can to get online orders out, but no guarantees on shipping/delivery dates. We thank you for your patience during these challenging times.
We will continue watching, listening, and learning - day by day, and we’ll keep you posted as things evolve. Please stay safe and healthy and thank you for being a loyal Red Coral customer.
Understandably there may be some service interruptions in certain areas across the nation. Please expect a delay. Canada Post is modifying its processes to guarantee safe delivery.
We encourage you to stay in touch with your local postal service for updates on their services and we will do our very best to update you with any information we may have.
At this time, in-store/curbside pick-up is unavailable until further notice. Once our stores re-open, a store associate will contact you when your order is ready.
WHAT CAN I RETURN OR EXCHANGE?
Your satisfaction is our number one priority. If you are unhappy with your order for any reason, we’ll be happy to take the item(s) back by mail/courier within 21 calendar days of receiving your order. Please note: "Promo" Tops ($19.99+), merchandise discounted at 50% off or more, and earrings are FINAL SALE and cannot be returned or exchanged unless the item was found to be defective.
In regards to Online Exchanges, we will be happy to offer a straight exchange on the unwanted item(s), either for a different size or in a different colour, but no other substitutions can be made.
Red Coral Fashion merchandise must be in the same condition as the packaging in which you received it. Any orders purchased online can only be returned for either a refund or exchange by mail/courier only to our Distribution Centre.
Item(s) cannot be exchanged or refunded at any Red Coral boutique or to any Authorized Dealer (a.k.a. boutiques that carry our brand). If an item was purchased at an Authorized Dealer store and there is a concern, you will have to inform the store you purchased it at for assistance.
Note: These policies are subject to change at any time at Red Coral Inc.’s sole discretion.
HOW CAN I RETURN AN ITEM(S) PURCHASED ONLINE?
With the original invoice receipt and tags attached to the merchandise, you must request a Return Merchandise Authorization (RMA) ticket via our website to start the process. Please see below for further instructions. If you purchased your order as a “GUEST” instead of creating an account and cannot obtain an RMA ticket, please contact email@example.com and provide your order number, which appears on your invoice, and the SKU/style number(s) you wish to return.
**Returns must be received ONLY at our Distribution Centre within 21 calendar days of receiving your order. The customer is responsible for the cost of return shipping unless a return slip is provided.
HOW DO I GET A ‘RETURN MERCHANDISE AUTHORIZATION NUMBER?
- Log in to your account at www.redcoralfashion.com and click on MY ACCOUNT, then click on MY ORDERS.
- Click on VIEW ORDER.
- Click on RMA and REQUEST NEW RETURN.
- Select the item(s) you wish to return and fill in: Quantity to return, Reason, Condition, and Resolution, and click SUBMIT REQUEST. Please allow the admin to review and approve at this step before shipping your order to us.
- Once your request has been approved, please ship to:
Attn: Red Coral Retail Returns (Distribution Centre)
99 Tycos Drive
North York, Ontario
ALL SHIPPING COSTS, INCLUDING RETURN COSTS, ARE NON-REFUNDABLE.
Item(s) must be returned in its original packaging. If the original parcel is damaged for delivery, please use a parcel that is similar to the original. To return the item(s), please use a delivery carrier that is convenient for you. Please note, if the item(s) is deemed defective, the cost of delivery will be covered by Red Coral Inc. Otherwise, any additional delivery charges for returns/exchanges will be made by the purchaser.
HOW WILL I BE REFUNDED?
If you ordered with a credit card, we’ll credit your account after we receive your order. This will show on your next statement, depending on the issuing bank and/or billing cycle.
If you have requested an exchange, we can only offer you a different size or a different colour in the same style and no charges will be made.
If a credit card was used in combination with a Gift Card or Store Credit, the merchandise amount of what the item was paid on will be refunded back to what it was paid with.
ONLINE PURCHASE STORE PICK-UP:
Store pick-up is now available when ordering online to any of our four Red Coral store locations. If you selected “Store Pick-up” at checkout, your order will be available at the store selected within 5-7 business days (unless otherwise). When you’ve received our “Ready for pickup” notification from a store associate either by phone or email, that means you can pick up your order during store hours. If you do not pick up your order after a week from the notification, your order will be returned to our Distribution Centre and you will no longer be able to claim your items.
Please provide your online order invoice as proof of purchase to your preferred Red Coral Store pick-up location.
If you have any questions, please do not hesitate to contact our Customer Service Department by email at firstname.lastname@example.org or by phone at 1-866-788-7608 (Toll-Free).
Across Canada, we charge a flat fee for every item you purchase. The rates are as following:
1 - 2 items: $9.95
3 - 4 items: $12.95
5 - 6 items: $15.95
7 - 9 items: $19.95
10 items or more: $25.95
For the United States, we charge a flat fee depending on how many items you are purchasing:
1 - 3 items: CAD $20
4 items or more: CAD $35
**Any additional custom/duty charges and taxes are the responsibility of the customer. We use Canada Post as our primary shipping company. For any questions or concerns regarding shipping, please email email@example.com.
FREE SHIPPING PROMOTION:
If returning item(s) results in your order’s sub-total to be below any Free Shipping Promo’s qualification, the Free Shipping promotion will be revoked and the shipping charges will be applied to your refund. Shipping charges are non-refundable unless otherwise stated. Please view our Online Return Policy for further details. Unfortunately, shipping charges and return postage are non-refundable.
Please note that select promo tops priced at $19.99, $24.99, or $29.99 are FINAL SALE; no returns, or exchanges.
Please note that all clearance merchandise is FINAL SALE; no returns, or exchanges.
If a promotion was missed, you are not eligible for a price adjustment. Items purchased with a promotional discount are also not eligible for price adjustments. See the offer associated with the specific promotion for details. However, items purchased with rewards certificates or free shipping promotions are eligible for price adjustments. A price adjustment for an online purchase will not be made in a Red Coral store. We will not make price adjustments on online purchases for items featured in clearance pricing events in Red Coral stores. No returns or exchanges on clearance/final sale merchandise online or in-stores.
MODIFYING AN ORDER:
If your order's status is still in the “Processing” stage, we can edit your order. Please contact us at firstname.lastname@example.org as soon as possible and let us know what changes you would like to make.
We appreciate having you as a customer and look forward to meeting your shopping needs!