FAQ

ORDER AND SHIPPING

How to place an order?

Just follow these 5 easy steps to place an order on www.redcoralfashion.com:

  1. Place items in shopping cart

  2. Registration/Sign in

  3. Enter or view billing information

  4. Enter or view shipping information

  5. Final checkout

1. Placing items into your shopping cart:

Visit the product information page and select the desired size, colour and quantity. You also have the option to send the product to yourself, or a recipient. Once you have completed your selection, click the “ADD TO CART” button. You will then be taken to the shopping cart page where you be able to see the items in your shopping cart before checkout.

How do I view the contents in my shopping cart?
You are able to review your order by simply clicking “SHOPPING CART” from the navigation bar at the top of the page.

How long will my items be reserved in my shopping cart?
We can only reserve the items in your shopping cart for one (1) hour after they have been selected. After an hour, your items will remain in your shopping cart but will not be guaranteed to remain in stock. We recommend you submit your order as soon as possible. You can do this by selecting “SUBMIT” at the bottom of the page.

How do I add additional products from the shopping cart page?
Scroll down to the bottom of the page and check the "CONTINUE SHOPPING" button.

How do I delete items in my shopping cart?
Next to the name of the item, an "X" appears that enables it to be removed. Click on the "X" and the your shopping cart page will be revised.

How do I change the quantity of an item in my shopping cart?
Go to your shopping cart and where it says "QUANTITY" click on the subtract (-) symbol until the quantity says "0" or type in "0". Then click on "RECALCULATE".

How do I apply a Promotional Code or an Online Store Credit?
In the View Cart section before Checkout, enter the code in the box where it says "Gift Certificate or Promo Code". Codes are case sensitive. Click "Apply". If your discount qualifies, it will be displayed in the payment summary.  

How do I confirm the availability of items in my shopping cart?
The status field located in your shopping cart will state if the item is in stock. If an item is not available, the following sentence should appear in red, "One or more items in your Shopping cart have gone out of stock. Please remove these items from your Shopping cart".

2. Registration / Sign-in:

Here you will be prompted to create a www.redcoralfashion.com account or access your existing account.

New Customers - If you are a new customer, you can quickly establish an account by entering your email address, then clicking on "I am a new customer and want to register". Then type in your shipping and payment information. For additional information please, click Register/Sign in.

Returning Customers - Returning customers will be asked to enter their email address. Then click, "I am a returning customer, my password is" button and enter their password.

3. Enter / View Shipping Information

If you wish to change your shipping address, or shipping method you can do so at this point. Once you select "CONTINUE" you will arrive at the final checkout page.

4. Final Checkout

You have the opportunity to view your order and to make any last minute changes if necessary. Simply click, "SUBMIT ORDER" and your order will be placed.

How will I know if my order was received?
The following message should appear, "Your order has successfully been placed." An order confirmation email will be generated shortly after you submit your order.

How is sales tax calculated on my order?
The amount of tax charged to your order depends on the type of item purchased and the destination’s Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.

Can I cancel/modify my order once it has been submitted?
Unfortunately not - Once an order is submitted it cannot be modified or cancelled.

How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the 'track order' option here when you sign into your account.

My tracking says delivered but I have yet to receive my order.
Please allow up to 3 business days from your orders’ delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

I'm missing an item listed on my invoice.
Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us.

Are shipping fees refundable?
All shipping costs, including returns costs are non-refundable.

WHERE IS MY ORDER?

Order Status & History: Reviewing Your Order Status
Once you have placed an order, you can check its status at any time. Orders are grouped into one of two categories: 1) Processing or 2) Shipped. It is sometimes possible to make last-minute changes to orders in processing. You would have to contact a sales associate immediately.

To view the details of a particular order, select "ORDERS" from the navigation bar at the top of the page (if you have not done so already, you will be prompted to sign-in before accessing your account). Next, select the order you would like to view and the order details page will appear.

Once an order ships, you will receive a COMPLETED confirmation email which will contain your tracking information. You may also email admin@redcoralfashion.com for assistance.

Reviewing Your Order History
Select "MY ACCOUNT" from the navigation bar at the top of the page and then select "ORDERS". The order history screen will appear displaying all orders you have placed with www.redcoralfashion.com and will include orders placed and the status.

WHERE DO YOU SHIP TO?
Currently, Red Coral Fashion ships strictly to Canada and the United States’ contiguous 50 U.S. States, which include Alaska and Hawaii. Shipments to other international destinations and U.S territories (such as Puerto Rico and Guam) are unavailable.

In order to make purchases at www.redcoralfashion.com, you must have both a shipping address and credit card billing address within Canada and the United States. In addition, the issuing bank must be based in Canada or the United States.

Exception
For your security, we do not ship to hotels or freight forwarding companies. Also at this time, Red Coral Fashion does not ship to APO/FPO addresses. We apologize for any inconvenience.

In the near future, Red Coral Fashion will be available worldwide. Please email us at admin@redcoralfashion.com and let us know that you’re interested in our products! Check back with us periodically for any updates regarding our international shipping policy.

HOW DO I CREATE AN ACCOUNT?

Register
You may access the registration screens by clicking on the female icon located at the top of the website  home page and click on "REGISTER". The only information that is required to set up your account is your email address and password. The Personal Profile section on the page is optional, but will enable us to provide you with a more personalized experience in the future. You can choose to save your registration at this point or continue to the second page.

What do I do if I can't remember my password?
To modify your password, go to sign in and click on "Forgot your password?" Type in the email address used for your account and click on "RESET PASSWORD". A page will appear for you to create a new password. If you are still unable to remember your password based on your password hint, please contact customer service at admin@redcoralfashion.com to be provided with a new, confidential password.

 

HOW DO I MODIFY MY PERSONAL ACCOUNT INFORMATION

To modify your accounts personal profile, select "PROFILE DETAILS" from the navigation bar at the top of the page. Select "SAVE".

Modify Your Email Address
Sign in using your current email address. Select "PROFILE DETAILS"  from the navigation bar at the top of the page and enter your new email address where it says "EMAIL". Select "SAVE".

EXCHANGES AND RETURNS

Can I exchange/return my item(s) in store?
Yes, you can now return or exchange to one of our Red Coral stores.

  1. Head to a RED CORAL store of your choice, bringing with you: A digital or printed copy of your shipping confirmation email, which is your official eReceipt. The item(s) you wish to return or exchange, unworn and unwashed, with original tags.
  2. Store employee will proceed with the exchange/refund and credit the original method of payment, if applicable. PLEASE NOTE: Our stores cannot credit PayPal or Virtual Debit accounts at this time, however, we will refund your purchase on a gift card which can be used in-store or online.



If I purchase a sale item online, is it final sale?
Yes - The only final sale items are: earrings, and clearance items are "FINAL SALE" with no possibility of refund or exchange, unless the merchandise was found to be defective.

Can I exchange an item by mail?
Yes - For the best service and selection, please order your replacement items by emailing admin@redcoralfashion.com or call 1-866-788-7608 ext. 231 for assistance.

When returning by mail, how long will my refund take?
Upon receipt, allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.

What is an RMA number?
An RMA (Return Merchandise Authorization) is a number authorization provided by the admin to permit the return of a product.

What is a CVN Number?
CVN stands for Card Verification Number (sometimes called CID - card identification number or CVC - card verification code), and it is one of the ways that merchants and card issuers are working together to increase credit card security. The number is a 3 or 4 digit code that is added to your card on either the back, above the signature strip, or the front, above the embossed number. It never appears on receipts or imprints of your card. For your protection, we do not store CVN numbers in your records, even if we store your main credit card number. You will need to enter your CVN each time you make a purchase.

PROMOTIONS AND COUPONS

Are the prices/promotions the same as in store?
Since we offer exclusive in-store and online offers, they sometimes differ. Please note that online prices cannot be matched in store.

Can I get a price adjustment if the price of an item goes on sale or on promotion?
Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.

If you have any questions, please don’t hesitate to contact our Customer Experience Department by mail or by phone at 1-866-788-7608 or 416-781-0447 (Local)