Customer Service

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Online Returns and Exchanges

In English click here.
In French click here.

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Retail Stores

Click here to access our Retail Stores Return Policy.

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SHIPPING ANNOUNCEMENT

PLEASE EXPECT SHIPPING DELAYS DUE TO CANADA POST STRIKE:
For more information visit www.canadapost.ca/

Due to interruptions in the delivery service, please expect delays. We apologize for this inconvenience. If you have any questions, please call 1-866-788-7608 x 229.

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Order Status Delays

Due to unexpected high volume of online orders, please expect a delay in the completion of your order. Your purchase will be completed within 1 week's time* from the date you placed your order. You will receive an email notification once the order has been completed along with the tracking number. Thank you for your patience! We appreciate having you as a customer and look forward to meeting your shopping needs in the near future. If you'd like to speak to a representative, we can be reached at 1-866-788-7608 (between 10:00am to 5:00pm ET).

*Time listed does not include 1-2 business day processing time.

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E-Commerce FAQs
Click here
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